Hello! We are here to help
We are here to help
How do I open a live trading account?
To register for a live account, click on the “Open An Account” button on the homepage and follow the steps required to complete the sign-up process. You will automatically receive an email with your platform credentials to the email address you provided. Login with your email address and password. From there, you can upload your documents (if you haven’t yet), manage your account, download MT4 and fund your account.
Does GOLDSTONE offer swap free accounts?
No, GOLDSTONE does not offer swap free accounts.
Does GOLDSTONE offer an Islamic swap free account?
No, GOLDSTONE does not offer clients an Islamic swap free account because we do not have an account that complies with Sharia Law, particularly with regard to the giving and receiving of interest.
What base currency will my account have?
We offer USD, EUR and GBP base currency accounts. However, if a Money Manager handles your account, the currency of your account must match the currency of your Money Manager’s, MAM Account. For example, if your Money Manager Trades in USD, your account will be in USD, regardless of which currency you choose when you register with us.
Do you offer demo accounts?
Yes. Demo accounts are valuable trading tools to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment.
Click on “Demo Account” at the home page to open a demo account.
What documents do I need to open an account at GOLDSTONE?
To open an account with GOLDSTONE we require identity documents (ID), you will need the following documents to upload:
- Proof of Identity – an official government ID that contains the client’s name, date of birth, and photo. For example, a Passport, a National ID card or Driver’s license.
- Proof of Address – a document that contains address of the client. For example, a Bank statement, Utility bill or Driver’s license. This document must with issued within the last three months.
Please make sure that the forms you submit are correct and not missing any vital information, as any mistakes will delay our processes.
How can I upload or send my documents?
You can upload your documents at the time of your registration. You can also upload documents by clicking on “My Profile” and then “Upload Documents”. Alternatively, you can contact our customer support.
Are my personal details secure with you?
GOLDSTONE takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with exception of a very small number of authorised members of staff.
How can I verify my account?
- Sign in with your ID and password.
- Get ready to take a photo of your passport, ID card or driver’s license, as well as a proof of residence, such as a bank statement or utility bill, issued within 3 months.
- Click the “Upload Documents” button and choose the row with the document you prefer to provide.
Document verification with 24 hours and you can always check the states from the same section in GSAU personal account page.
How do I log in to the MT4 trading platform?
You can log in to your terminal from the menu at the top left of the screen. Click “File”, Login to Trade Account” and a new box asking for your login credentials, password and the server your account has been assigned to, will appear.
Your login details are sent to you via email once your account has been created. If you have forgotten your MT4 Live Account password, you can reset via GOLDSTONE personal account page.
How do I place a new order in MT4?
There are many ways to place new order in the MT4 terminal:
- Click on the “New Order” button on the toolbar
- Select “New Order” from the “Tools” drop-down menu
- Press F9
- Right-click an instrument in the “Market Watch” window and select “New Order”
- Double-click an instrument in the “Market Watch” window
- Enable on-click trading
Proceeding with any of the above options will open up the “Order” window. This will let you adjust the parameters of the position you are about to open. The “Symbol” field allows you to change the instrument and the “Volume” field allows you to set the size of trade (lot). You may also set stop-loss and take-profit levels.
You then click “Sell” to open a short position at the current bid price or “Buy” to open a long position at the current ask price.
Is your platform compatible with Mac?
The GOLDSTONE MT4 trading platforms are both compatible with Mac and can be downloaded from our Download Centre. Please not that the web-based and mobile versions for our GSAU MT4 also available.
How can I add custom indicators or EAs to MT4?
Open MT4, go to File>Open Data Folder, then select MQL4>” Experts” or “Indicators” and paste your MQL4/EX4 file in this folder.
When you reopen the platform, you should now see your custom EA/Indicator in the Navigator Window. You can drag and drop in to the chart(s) of your choice.
How do I create an MT4 trading statement?
You can create a trade history report and export it as a separate HTML or EXCEL file. Log in to your MT4 terminal and click on the “Account History” in the “Terminal” window at the bottom of your MT4 screen. Right-click anywhere inside the tab, select “Save as Report”, select specify a save location and click “Save”.
How do I use the Market Watch window?
The “Market Watch” is a section of MT4 which shows all BID/ASK prices and allows you to view instruments, place orders, open charts etc. In order to see all instruments available for trading, please right click n the Market Watch window and select “Show All”.
To manually add the instruments, you wish to see in the list, right click in the Market Watch window and select “Symbols”. You may also create customs set.
What is CFD?
Contract for Difference (CFDs) are derivative instruments that allow traders to speculate on the changing values of underlying assets without having to take ownership of them. In a contract for difference, a buyer and a seller agree that the seller will, upon expiration of the contract, pay the buyer the difference between the value of the asset at the time of the contract agreement and the contract expiration. If the difference is negative then the buyer must pay the difference to the seller. When trading CFDs trader buy (go long) when they are expecting a rise, and sell (go short) when expecting a drop in value.
What is volatile market?
A volatile market is often characterized by extreme price fluctuations and widespread uncertainty. Nobody knows what to expect, and fear—or euphoria—can grip investors.
During these moments, it can be tough to sit still. Your investment portfolio may seemingly plummet—or soar—based on the smallest whisper: a rumour that the Fed might change interest rates, that the government may approve an industry bailout, or that the president might issue an executive order. It’s hard to guess what impact each development could have on the stock market.
What is Liquidity?
Liquidity refers to the ability for a trader to open or close an option position at a given price and time. This is based on supply and demand in the marketplace. Low liquidity can hinder or prevent a trader from being able to buy or sell a contract. For instance, if there isn’t a buyer interested in purchasing an options contract you’d like to sell at a specific price, you may not be able to sell the contract when you’d like to, which can affect your potential gains or losses.
How leverage works in the forex market?
Leverage is the use of borrowed money (called capital) to invest in a currency, stock, or security. The concept of leverage is very common in forex trading. By borrowing money from a broker, investors can trade larger positions in a currency. As a result, leverage magnifies the returns from favourable movements in a currency's exchange rate. However, leverage is a double-edged sword, meaning it can also magnify losses. It's important that forex traders learn how to manage leverage and employ risk management strategies to mitigate forex losses.
What is Limit order?
A limit order will only be executed if options contracts are available at your specific limit price or better. Due to high volatility in the options market, GOLDSTONE requires you to set a limit price for all options trades. If the market is closed, the order will be queued for market open. Just like other option orders, these orders will not execute during extended hours.
Keep in mind, limit orders aren't guaranteed to execute. There has to be a buyer and seller on both sides of the trade. If there aren't enough contracts in the market at your limit price, it may take multiple trades to fill the entire order, or the order may not be filled at all.
What is the difference between Market and Instant execution?
With Instant execution your order will be executed at the requested price or you will receive a requote.
With Market execution your order will be executed at the available market price at the time, at VWAP (Volume Weighted Average Price).
We offer MT4 accounts with Market execution and MT4 Fixed Spread accounts with Instant execution.
Please note that spending orders the execution is the same regardless of account type (i.e., all stop orders are executed with “market execution” and all limit orders are executed with “limit execution”).
What are floating spreads?
Floating spreads vary throughout the day, depending on market volatility and available liquidity. They represent the best bid and ask prices we are able to secure from our liquidity providers.
The greatest advantage of floating spreads is that you receive the best current market price at the time you are trading, which can often be lower than when trading on a fixed spread account. On the other hand, floating spreads can also widen considerably before and after high impact news announcement and during high market volatility.
What is the difference between a stop order and a limit order?
Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level.
Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current market price.
Bear in mind that pending Limit orders are executed with “Limit Execution”, meaning you will receive your requested price or better, whereas Stop orders
are executed with “Market Execution”, meaning that the trade is executed at VWAP(Volume Weighted Average Price).
What is trading psychology?
Trading psychology is an important facet of a trader’s skillset, and it can determine one’s overall success or failure in the markets. No matter how prowess in technical or fundamental analyses, trading psychology will impact your trading decisions in the market. Psychology is the study of mind and behaviour, or simply and personality. The goal of trading psychology is to condition your trader mindset. By learning about trading psychology, traders hope to gain a mental edge when trading the markets. It is a way of building awareness of oneself and committing to a positive thought process and trading behaviour that will give you a realistic chance of long-term trading success.
What are you trading styles?
Trading is an active participation in the financial markets, where individuals seek to gain additional capital on the movements of the various financial markets. There are many ways traders can enter and take part, however, each trader does have his own way of achieving his goals. Understanding your trading style and trading mindset is an essential part of your success.
- Short and Medium-Term Trading: Short-term, like medium-term trading refers to trading on the stocks markets where the duration between entry to the market and the exit (closing of a position) are done within a short amount of time, lasting anything from a few minutes to several days.
- Fundamentals in short and medium-term trading: Recognise market potential, the difference between market opportunity vs a market that is to be avoided, sometimes it is wiser to hold onto your capital rather than risking the loss in an overly active market. Technical analysis, evaluating and studying the forex price can be done by using previous prices and candlestick patterns of the forex price to predict what will happen in the near future of that instrument. Manager your risk, extremely important for every trader to master: “Minimise risk and Maximise returns”. Make use entry orders and stop losses as they are available to you on the trading platform, you will not exceed the available capital in your trading account with this way.
- Long Term: Traders that keep and hold positions open for long periods of time, these time spans can stretch over months even years, mostly on the study of fundamental factors that are affecting the markets. For long-term traders generally, a higher trading budget is required from the onset, as investor may need their positions to withstand or ‘ride-out’ a number of market changes during the term that the position is open. The idea behind long-term trading is to build your returns gradually over a period time.
- Scalping: A very fast-paced day trading strategy in which positions are entered and exited within second and minutes. Buying and selling is done frequently and scalpers target the smallest intraday price movement to build on their profits. Profits are targeted and stops are used to assist traders in managing their entries and exits, as scalpers place many trades simultaneously per session, however the use of 1-5minute tick charts to make their fast calls is what they rely on.
- Day Trading: Day trading refers to buying or selling assets that are entered and exited on the same day. These types of traders make their returns by means of leveraging bigger amounts of capital to take advantage of highly liquid instruments while they make small price movements in the markets. Day trading is another strategy where you will not incur overnight costs either, as all trades are opened and closed during the same day.
What types of Traders are you?
- Fundamental Traders: Fundamental traders hold the belief that the market will react to particular events in predictable ways. Therefore, possible to make informed decisions in the market by understanding economic events and the expected reactions. Fundamental trading can be viewed from the short-term perspective as well as the long term. Most fundamental traders, tend to focus on the long-term approach, a strategy that is more akin to traditional investing rather than online trading.
- Market timers: Market timing is therefore suitable for scalpers or day traders who seek to enter numerous trades within any trading session for little profits that eventually add up. Market timers attempt to predict the future price direction of a particular financial asset then move in to buy and sell accordingly. Market timing is a trading strategy that involves buying or selling based on predictive methods, such as technical analysis or economic data that seek to forecast the future price movement.
- Sentiment Trader: This is combined “mood” or “feel” of the market is what is referred to as sentiment or sentiment analysis. Sentiment traders integrate different aspects of technical and fundamental strategies to identify and participate in the market trends. Every individual trader will always have an opinion of where they expect the market to move. This view will be expressed in the market in terms of the trade they will place.
- Noise Trader: Noise trading refers to a style of trading where decisions are made without advanced fundamental analysis of the underlying financial asset. It is a style of trading characterised by impulsive, irrational decisions, which are influenced by fear and greed. Noise traders are generally considered risky traders as they tend to mimic the actions of other online traders, even when they are not necessarily right. In the forex trading market, technical analysts may be considered noise traders, with many of their trading decisions made with complete disregard of underlying fundamental factors.
What is a Financial Derivative?
Financial derivative is a tradable product or contract that “derives” its value from an underlying asset. The underlying asset can be stocks, currencies, commodities, indices and even interest rates. Derivatives were originally designed to help investors eliminate exchange rate risks but their utility has grown over the years to help investors not only mitigate various types of risks but also to access more market opportunities.
How can you tell if a market is bullish or bearish?
The easiest way to simply look at the price action in the market or asset. If there are higher highs and higher lows the market is bullish. If there are lower highs and lower lows the market is bearish. If the price seems to be moving sideways in range, then there is neither a bullish or bearish bias. Profits can be made under any of there conditions if the trader has the right strategy to match the market conditions and price action.
What is Efficient Market Hypothesis (EMH)?
Weak EMH – The EMH suggest that asset prices have discounted all past relevant information. Technical analysis strategies cannot give traders an edge in the market, fundamental analysis can help identify overvalued or undervalued assets in the market. But while this can be said true, the difficulty is not because prices are discounted in the market, but largely because the collective sentiment of investors tends to overshoot price movements.
Semi-strong EMH – A semi-strong EMH suggests that all relevant public information is quickly reflected in the prices of financial assets. New information is quickly picked up and processed by market participants so that a new equilibrium is created as a result of the new supply or demand forces. Investors can only gain an advantage if they possess information that is not readily available in the public.
Strong EMH – All information (public or private) is discounted in the current price of financial assets. In such scenario, the EMH posits that there is a perfect market, with investors having no edge entirely over the market. Thus, it is practically impossible to make returns higher than the market benchmark.